Instructions for Returning an Item:

1. Email reneesboutiquellc@gmail.com to submit a return request. Please provide the reason, name, address, and original order date.

2. Please be sure that your item meets the return policy requirements posted below. If it does not and is returned to reneesboutiquellc.com you will be charged an additional shipping fee to have it returned to you. Items that DO NOT meet the requirements will NOT be accepted.

3. Once return request has been approved via email, return items in packaging as they were received to protect them.*

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All sales for COVID-19 Supplies are Final. No returns or exchanges on any of our face masks, hand sanitizer, gloves or any other type of sanitation supplies we sell is to prevent cross-contamination and protect the safety of our clients, vendors and our own families.  

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reneesboutiquellc@gmail.com or call 434.260.1773.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.